Legal & Support

Terms & Policies

Please read these guidelines before placing an order. They explain order handling, damaged product support, privacy, and return rules.

Terms & Conditions

By placing an order, you agree that all information provided is accurate and complete.
Prices, product availability, and delivery timelines can change without prior notice.
Orders may be cancelled if fraud, payment issues, or stock errors are detected.

Damaged or Incorrect Products

If your parcel arrives damaged or incorrect, contact us within 48 hours of delivery.
Share your order number and clear photos of the item and packaging.
After verification, we will provide a replacement or an appropriate resolution.

Shipping & Delivery

Delivery timelines are estimates and can vary due to location, weather, or courier delays.
Please ensure your address and contact details are correct to avoid failed deliveries.
Additional delivery attempts or re-routing charges may apply in some cases.

Returns & Refunds

For hygiene reasons, opened fragrances are generally not returnable unless defective.
Approved refunds are processed to the original payment method or store credit.
Refund processing times depend on your bank or payment provider.

Privacy Policy

We only collect personal data required to process orders and provide customer support.
Your data is never sold to third parties for advertising purposes.
You can request updates or deletion of your data by contacting our support team.

Need help with a policy-related request?

Contact Support